We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Leave a Review
The goods are good, I lie and kayfy))) all as in the description and reviews.
Cool thing and very fast delivery!
I order a second time, excellent quality
The order came within 2 weeks. Good quality made without smell. Not yet tried in full, but the needles are sharp. It is convenient that i ordered with a bag, it is certainly simple, but it is convenient that you do not have to think where to remove
Did not come, money returned
Super fast delivery in russia. To peter in three days and the courier brings to the door
They order the second set.
great quality, but very long delivery
Order date 2019-07-19. The goods arrived 2019-08-05. Parcel weight 1.370 kg. The sender paid for the parcel 2.50 $. The cost of a mattress and pillows with a cover of 1318.29 ₽, and a massager for 867.23 ₽. Total paid 2185.51 ₽.
As described thanks
Excellent "mat" quality is wonderful!! Came very quickly, the store many thanks!!!
The mat is made very well, odorless, the only drawback: delivered it without a bag...
I order 2 times, already as a gift! Everything is fine!
The goods came good
All
Came just like in the picture, i recommend
The product quality is excellent, the main effect is after use, i advise everyone, especially who has a sore back. The goods ordered 23.07 received 05.08, pretty quickly, expected in september, with the store did not communicate
Looks good and feels amazing!
All as in the description. Ordered 01.08.19, brought the courier 05.08.19. But, of course, this is with delivery from russia. Thank you!
Excellent mat, the spouse is very happy, even children want to lie on it, the parcel reached ryazan within two weeks that is very good
It’s awesome. As described.
There is a shipment from s-pb, so delivered the next day by courier to the house. Quality is excellent! Not thin, inside the paralonchik, stitched well. In general, very good factory quality. Thanks to the store!)
The mat is short, but i already read it in other reviews. And in general, an excellent purchase-in russia such a rug is 2 times more expensive.
Carpet prishol for 2 weeks delivered to the house to the producer i advise
Cuts out as it should. Fall asleep on needles;)